Companies spend a lot of time talking about their culture. Developing a culture takes work and commitment from all levels of the organization. Organizations that have succeeded in creating strong and positive cultures reap the rewards of a committed workforce and loyal customers. Turnover is reduced, productivity increases, efficiencies are gained and revenues grow. Culture transforms an organization’s focus from merely performing work into a passion for quality in everything it does. A special relationship is forged between employees and customers. This course will teach the critical elements necessary in defining and building a vigorous culture. In addition, you will learn processes that will help you begin to change your organization.