Hiring Smart: Staffing for Optimum Performance

Our employees are our most expensive, as well as our most valuable assets.  In this seminar you will understand how effective selection techniques can increase productivity and employee retention and reduce the cost of turnover and poor hiring decisions.  You will learn how to use job analysis, pre-screening techniques and behavioral interviewing to predict on-the-job success.  Legal issues surrounding the hiring process will also be covered.  You will leave this session with the ability to develop behavior-based interview questions, to conduct an effective interview and to make improved hiring decisions.

Managing Diversity at Work: How to Bring Together a Changing Workforce

The workplace is changing, reflecting the increasing diversity of our communities.  With these changes comes a new challenge – that of working together with people of different generations, genders, abilities, backgrounds and beliefs.  This session explores the behavior, communication, attitude and bias that may get in the way of creating workplaces that are welcoming to all.  Key points include the creativity of diversity, appreciating differences and the value of varied perspectives in stimulating professional growth and enhancing organizational productivity.

The Respectful Workplace

The changing nature of the U.S. population means that our organizations and our customers are becoming more and more diverse.  At the same time, cultural influences, such as behaviors and comments portrayed in the media, contribute to a confusing landscape that can be difficult to navigate at work.  In this interactive seminar, employees have a supportive environment in which to learn or to be reminded of the behavioral expectations of the organization, and an opportunity to change their own habits, as well as learn how to deal with unwanted behavior from others.  This session is designed to help employees buy into, contribute to and co-create a safe and welcoming workplace free of discrimination, harassment and inappropriate comments and behavior.  The session can also offer a refresher on the organization’s policies on discrimination, sexual harassment and appropriate behaviors.  Through discussion and case studies, participants are given an opportunity to apply required interpersonal skills and sensitivities to situations that may occur in their everyday working life.  Participants learn what behaviors to avoid and how to work together to recognize and prevent unwanted behaviors.

The Supervisor’s Role: Avoiding Liability

Supervisors and managers must deal with sticky issues day in and day out; who to hire, how to fire, managing performance and navigating diversity issues in the workplace.  These issues are made even more complex by a myriad of government regulations, all of which impact supervisory liability.  In this session you will learn to understand liability issues and how to speak, act and respond in ways that increase managerial effectiveness and decrease legal liability.  Issues of management’s liability and responsibility will be discussed and examined within the existing legal framework of today’s work environment.  This session is a must for all supervisors and managers.

The Supervisor’s Role: Preventing Workplace Violence

Addressing the critical issue of workplace violence prevention, this session emphasizes the importance of adequate preparation.  When organizations tolerate threats and intimidation, they are paving the way for violent behavior.  The cost of workplace violence incidents is 4.2 billion dollars annually, and represents a challenge to supervisors who must be prepared to prevent, respond and manage these incidents.  In this session you will learn the components of creating a workplace where violent incidents are less likely to occur.  You will learn the profiles of those most likely to act violently, the three separate stages in the progression to violence, the danger signals associated with each stage and how to intervene constructively in each stage.  Varied activities help you define the role managers must play in supporting a non-violent, respectful culture.

The Supervisor’s Role: Recognizing and Preventing Sexual Harassment

This session examines the landscape and culture of today’s workplace where the ethical and legal goal of a welcome and productive environment for all can be realized.  In this seminar you will learn what behaviors constitute both “quid pro quo” and hostile environment sexual harassment.  You will learn how to prevent and reduce the risk of sexual harassment, and how to report, investigate and resolve sexual harassment complaints.  You will learn to recognize when your own and others’ behaviors are inappropriate, how to help correct that behavior, and what to do when approached by an employee with a complaint.  Emphasis is placed on how to respond when harassment occurs.  Existing policies and practices will be examined and guidance will be given to help the supervisor transform his or her workplace into one that is free from all forms of harassment.

Workplace Ethics

Do you know what your organization stands for – what its values, principles and policies are?  And do you understand your own responsibilities as a supervisor with regard to representing those values, principles and policies to your employees and customers?  What does it mean to build integrity?  In this session you will explore your own values and your understanding of your organization’s values to see if there is alignment.  You will also learn to examine issues such as the ethics of customer relations, dealing with vendors and representing a government or public service organization.  You will understand the importance of modeling ethical behavior in leading your employees.