Bridging the Generation Gap at Work

In a job market where Generation X employees stay with an employer for an average of 18 months and older workers are working well past age 65, leaders face the challenge of meeting the needs of four distinctly different generations:  The Traditionalist Generation (those born prior to 1946); the Baby Boomers (1946-1964); Generation X (1965-1980); and the Millennial Generation, or Generation Y (1980-1994).  Each of these groups has different motivators and requires different strategies to recruit and retain.  Generational differences, if unaddressed, can also be a source of conflict at work.  This seminar helps participants explore these differences and learn how to leverage the contributions of each generation to accelerate productivity and enhance work relationships.

Creating Buy-In: Being an Idea Advocate

Understanding what helps people buy in to your ideas is important knowledge to possess in today’s less-hierarchical, team-based work environment.  In today’s workplace, employees are often tasked with getting a group of people to agree to a session of action and achieve results – without necessarily having a title or the formal authority to “require” compliance. This session will help you gain the knowledge and skill you need to successfully engage others in your ideas, plans and projects.  Relationship building, your approach, your words, and your follow- through will be enhanced with the information and practice you will receive in this seminar.  Up-front stakeholder involvement, Benefits/Concerns exercises, possibility thinking, persuasive and non-defensive communication skills and other techniques will be explored.

Emotional Intelligence: Making Your EQ Work for You at Work

Most of us know our IQ, or Intelligence Quotient score.  Do you know your EQ – your Emotional Intelligence score?  Guess which one has the most to do with your success at work and in life…  If you guessed EQ, research shows you are right!  This seminar will explain the five components of Emotional Intelligence, provide you with criteria to measure how well you use your EQ, and suggest some innovative ways for you to enhance your EQ and revolutionize your working experience.

Improving Your Ability to Deal with Conflict

Conflict – the very word conjures up unpleasant associations in most people’s minds.  But differences of opinion turn up in all healthy workplaces; we all benefit from learning to handle these differences productively.  In this seminar, participants will use The Thomas-Kilmann Conflict Mode Instrument to learn their preferred styles of dealing with conflict and understand the benefits of developing alternative styles.  Participants will practice negotiating and collaboration skills and learn to look for common ground and creative ways of resolving differences.  By participating in interactive exercises, participants will practice finding win/win solutions and building collaborative working relationships.  Video: Dealing with Conflict.

Interpersonal Communication

Experts say the most important skill in a manager’s toolbox is the skill of interpersonal communication.  You will learn what gets in the way of effective communication and how to make sure your own style does not put up barriers to communication with your employees, supervisor, co-workers and customers.  This session helps you improve your communication skills, particularly your listening capabilities, by practicing the Twelve Keys to Effective Communication and by “Listening to Understand”.  You will leave this session with improved listening skills and a better understanding of the importance of listening.

Speak Up! Improving Your Assertive Communication Skills

Do you ever avoid saying what’s on your mind, hesitate to speak up, or speak in such a way that you are easily ignored?  Or at the other extreme, do you sometimes speak your mind, but in a hostile, confrontational manner?   Neither pattern is likely to accomplish the goal most of us want: to be heard and understood.  Finding the right style of communication – assertive, but not too passive or too aggressive – is like being Goldilocks in the house of the three bears and trying to find the chair that is not too hard, not too soft, but “just right”.   In this interactive seminar, you will learn how to use assertive communication skills to speak up successfully in the way that is most likely to get you the response from others that you want.  You will assess your current assertiveness quotient, learn to “Watch Out for Wimpy Words”, be aware of subtle messages your body language sends and switch from Reactive to Proactive responses.