Advanced Facilitation Skills

If you are interested in fine-tuning your ability to facilitate groups, this highly interactive seminar will help you hone your skills.  You will learn:
What turns a good facilitator into a great facilitator

  • How to handle any participant, any group and any topic successfully
  • How to maximize the effectiveness of the group experience
  • How to make the most of your natural facilitation style
  • How to “read” a group and know what to do or not do.

You will also learn troubleshooting tips such as:

  • How to stay on-time and on-task
  • How to diffuse potential conflict situations
  • How to move through tough issues or times when the group seems “stuck”
  • How to deal with unproductive behavior
  • How to stimulate productive dialogue
  • How to draw out creative ideas and solutions from the group

You will have an opportunity to practice and improve your skills in a fun, low-key, safe environment, as well as opportunities to share ideas about how to apply what you learn to your own real-life situations.

Decision Making and Problem Solving

Problem solving and decision making are two skills every supervisor needs to have in his or her toolbox.  The ability to recognize and define the right problem, gather data, develop alternatives and choose a solution, all in a timely fashion, is a critical part of a supervisor’s responsibility.  This practical and thought-provoking session will focus on several models that will help you expand the alternatives you have when you are making a decision or solving a problem.  Group exercises will illustrate how to use these models for team problem-solving as well as individual work.  You will learn a systematic approach to follow – including an eight-step problem-solving process to analyze problems, make decisions and evaluate the effectiveness of those decisions.

Process Improvement

Being able to improve existing processes is an important tool for any manager’s toolbox.  Improving productivity is key in today’s workplace, and this interactive seminar helps team leaders and team members learn how to examine their processes to streamline them and create efficiencies wherever possible.  In the seminar, participants learn a simple Seven Step method for process improvement, including how to analyze process problems, flow chart processes, identify bottlenecks, solicit ideas for improvement, implement successful changes and measure results.  Participants will return to the workplace with a practical process improvement method that they can apply immediately to enhance the work of their teams.  Extra benefit for teams that attend as a group: you will have the opportunity to improve one of your processes on-the-spot, and leave the seminar ready to refine and implement your new process.

Project Planning and Management: Get It Done Right, On Time and Under Budget!

In addition to managing the people who report to you, another critical part of a supervisor’s job is to plan and manage projects, often in the field or with a virtual team.  In this session you will learn a process for planning and managing your projects, including defining your project, the project life cycle, Project Charter development, Project Scope Checklist, Team Contract, scheduling, cost estimating, specifications, communication mechanisms, policy development, resource allocation, controls and action plans.  You will learn how to design risk mitigation strategies and methods of preparing for and tracking work in progress.

We’ve Got to Start Meeting Like This! How to Run a Productive Meeting

Most of us would need a calculator to count up the number of meetings we attend in any given year!  Some managers estimate that 80% of their time is spent – often unproductively – in meetings.  In this session you will understand when to hold a meeting (and when not to), who to invite, and how to set the stage for a successful gathering that actually accomplishes something.  You will understand the importance of advance planning and agenda setting, how to shorten the actual meeting time and how to follow up after the meeting for maximum effectiveness.