The ABC’s of Employee Engagement

Organizations today are often flatter and leaner – meaning fewer promotional opportunities and smaller raises.  How can supervisors and managers provide an atmosphere that will help motivate employees to continue to contribute, even in the absence of traditional rewards like promotions and raises?  In this session you will learn many of the easy-to-adopt techniques used by managers in some of the leading U.S. companies and agencies.  You will learn what motivates you, as well as what makes your employees tick, and the power of positive feedback.  You will leave this session feeling more inspired and motivated yourself – and better able to create the motivational atmosphere that will power your team’s productivity and morale!

Developing Your Employees: The Mentor Relationship

Developing your employees and preparing them for delegation is one of the key responsibilities of a supervisor.  And taking on the role of mentor for those who may not report directly to you is also a satisfying experience – helping another to grow and flourish.  In this session you will learn how to take on and succeed in the role of mentor effectively – and also how to find a mentor for yourself, for we all can benefit from having someone else to help us spread our wings and fly.  You will learn and practice how to help someone else develop his or her problem-solving and decision-making skills.  You will understand when to give advice and when to ask the right questions and you will learn why, what, how, when and to whom to delegate.

Developing Your Employees: The Practical Coach

There are many people in your own life who helped you get where you are today – all the “coaches and counselors” who were there for you, who cared about you and who got honest with you when you needed it most.  Now it’s your turn.  In this session you will learn how to diagnose performance problems and how to develop effective coaching plans.  You will improve your ability to help your employees make the best of the ups and downs they experience every day – respectfully, directly and sincerely.  From encouraging employees to repeat good results, to correcting poor work in a positive way, to turning dead-end performances around, this session offers sensible advice for managing performance effectively.  Specific coaching skills of observing, questioning, listening and demonstrating will be presented and practiced.

Results-Based Performance Management

Managers and supervisors often say the least-liked part of their job is giving the dreaded performance review.  In this session you will learn a three-step method for effectively managing employee performance.  You will practice setting clear expectations and goals, giving both positive and corrective feedback, learn how to give an effective performance review and how to help employees develop an Individual Development Plan.  You will learn how to Stay Above the Water Line and avoid ten common Performance Management Pitfalls.  In this session you will learn some simple tools to help build a performance management program for each employee that increases the likelihood that your employees will actually look forward to coming to work!

Transition to Supervision: Introduction to the Basics

Most employees who are promoted to the position of supervisor get little or no training in how to do their new job, even though the job of a front-line supervisor is one of the most challenging jobs there is!  Often, individuals are chosen to be supervisors because they succeeded well at doing their technical jobs – they are excellent individual contributors.  In this session, you will learn the knowledge, skills and abilities that are needed to become a good supervisor.  You will learn how to handle the sometimes-difficult issues of supervising former peers or workers who may have more seniority and of being seen as part of “management”.  You will rate your supervisory skills and abilities, and design an Individual Development Plan to help you build on your strengths, and to focus on areas where improvement may be needed.  This session is designed to assist and support all supervisors and especially those who are new to the position or about to be promoted.